tableplus Frequently
Asked Questions

tableplus accepts the following Philippine government-issued IDs for KYC verification: passport, UMID, driver's license, PhilHealth ID, SSS card, Voter's ID, and PRC ID. You'll need to submit a clear photo of the front and back of your chosen ID, plus a selfie holding the document. KYC is required before your first withdrawal can be processed. Most verifications are completed within 24 hours on business days.

No. tableplus strictly enforces a one-account-per-person policy. Each player is allowed only one active account, regardless of the device, mobile number, or email address used. Duplicate accounts are a violation of the tableplus Terms and Conditions. If a duplicate account is detected, both accounts may be permanently suspended and any balances withheld pending investigation.

On the tableplus Login page, click the "Forgot Password" link below the password field. Enter your registered mobile number or email address and you'll receive a one-time reset link or OTP. Follow the prompts to set a new password. If you no longer have access to your registered number or email, contact the tableplus support team via 24/7 live chat to begin a manual account recovery process.

To close your tableplus account, contact our 24/7 live chat support team and request permanent account closure. Before closure is processed, any remaining real-money balance will be returned to your verified payment method after standard compliance checks. Note that bonus funds are forfeited upon account closure. Accounts cannot be reopened once permanently closed — if you need a temporary break, consider our self-exclusion tools instead.

Log in to your tableplus account and go to the Wallet section. Select Deposit, then choose GCash as your payment method. Enter the amount you want to deposit and confirm. You'll be redirected to the GCash payment portal — authenticate using your GCash MPIN or fingerprint. Once confirmed by GCash, the funds appear in your tableplus wallet almost instantly, usually within 30 seconds to 2 minutes.

GCash and PayMaya withdrawals from tableplus are typically processed within 5 to 30 minutes after approval. In most cases, funds arrive in your GCash or PayMaya wallet within minutes during regular hours. Occasional delays may occur during peak periods or if your withdrawal triggers a routine compliance review. If your withdrawal hasn't arrived within 2 hours, contact tableplus live chat support.

Yes. tableplus supports bank transfer withdrawals to BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. Bank withdrawals typically take 1 to 3 business days to reflect in your account, depending on the receiving bank's processing schedule. Bank transfers are only processed to accounts held in your own name — tableplus does not process withdrawals to third-party bank accounts under any circumstances.

tableplus does not charge deposit fees for GCash, PayMaya, or bank transfers. For withdrawals, tableplus does not apply a platform-side withdrawal fee. However, your bank or e-wallet provider may apply their own transaction fees or interbank transfer charges that are outside tableplus's control. Always check your GCash, PayMaya, or bank app for any applicable service charges on incoming transfers.

Yes, tableplus accepts USDT (Tether) deposits. Select USDT on the deposit page to get your tableplus USDT wallet address. Deposits are converted to Philippine Peso (PHP) at the prevailing exchange rate at the time of processing and credited to your tableplus wallet balance. USDT processing times vary depending on blockchain congestion — TRC20 network transfers are generally faster than ERC20.

Yes. tableplus Casino features a fully equipped live casino lobby with real human dealers streaming in real time. Available live table games include baccarat, blackjack, roulette, dragon tiger, sic bo, and more. Live dealer games are available 24/7 and are streamed in HD quality. tableplus sources its live casino content from internationally licensed game studios whose studios operate under independent regulatory oversight.

Yes — tableplus is fully optimised for mobile play directly in your browser. There is no app download required. Simply open tableplus.bio on your Android or iOS mobile browser, log in, and the platform adapts to your screen size automatically. All game categories — bingo, slots, live casino, and Teen Patti — are available on mobile with the same features and payment options as desktop.

RTP varies by individual game title and game provider. Most slot games on tableplus have an RTP between 95% and 97%, which is competitive with other Philippine-licensed online gaming platforms. The RTP for each game is typically displayed in the game's information panel or rules section. High RTP means the game pays back more over a statistically large number of spins — but it does not guarantee any individual session outcome.

All RNG-based games on tableplus — including slots, bingo, and virtual table games — use certified random number generation software from licensed third-party providers. These RNG systems are independently audited to verify that outcomes are genuinely random and statistically fair. tableplus's PAGCOR license also requires ongoing compliance audits. Live casino games use physical cards, wheels, and dice under camera surveillance — outcomes are determined entirely in the physical world.

A wagering requirement means you must bet a certain multiple of your bonus amount before any winnings generated from that bonus can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in real bets before the bonus converts to withdrawable cash. The applicable multiplier and deadline are stated in each tableplus promotion's individual terms.

Yes, tableplus has a loyalty program that rewards regular players based on their wagering activity across all game categories. As you accumulate points through gameplay, you progress through loyalty tiers that unlock perks like cashback, reload bonuses, faster withdrawal priority, and dedicated account management. Full details of the current tableplus loyalty program tiers and rewards are available in your account's Promotions section.

Yes. All tableplus bonuses have a validity period — typically 7 to 30 days depending on the promotion type. If you do not meet the full wagering requirement before the bonus expires, any remaining bonus funds and any winnings generated from them will be forfeited automatically. Your real-money balance is never affected by bonus expiry. Check the specific expiry date in your tableplus account under Active Bonuses.

tableplus regularly runs game-specific promotions including bingo-focused reload bonuses, card credits, and bingo tournament prize pools. These promotions rotate frequently — especially around Philippine public holidays and major events. To stay updated on the latest tableplus bingo promos, check the Promotions section in your account after tableplus Login, or opt in to email notifications in your account preferences.

The minimum age to register and play on tableplus is 21 years old. This is a mandatory PAGCOR regulatory requirement applicable to all licensed online gaming platforms in the Philippines. tableplus verifies player age during KYC — any account found to belong to a person under 21 is permanently closed immediately. If you know a minor who may have accessed tableplus, please report it to our support team right away.

tableplus offers self-exclusion options ranging from short breaks (24 hours, 7 days, 30 days) to longer periods (6 months, 1 year) and permanent exclusion. To activate self-exclusion, go to your tableplus account Settings, select Responsible Gaming, choose your exclusion duration, and confirm. Your account is locked for all real-money gaming within one hour. You can still withdraw any remaining balance during your exclusion period. Permanent exclusion cannot be reversed.

Yes. tableplus provides deposit limits (daily, weekly, monthly) and loss limits in your account's Responsible Gaming settings. You can set these at any time. Decreases take effect immediately; increases require a mandatory 24-hour cooling-off period — a deliberate design choice to protect players from impulsive decisions made during a gaming session. These tools are free to use and available to all tableplus registered players.

tableplus offers 24/7 customer support via in-platform live chat — the fastest way to get help with your account, payments, or any gameplay issue. You can also reach the support team by email at [email protected] for non-urgent inquiries. Live chat is accessible after tableplus Login from any page on the platform. Our support team responds to live chat messages within minutes around the clock, including Philippine public holidays.